Shipping policy
Where we ship
We ship from the United States to addresses within the United States only, including all 50 states, Washington D.C., P.O. boxes and APO/FPO/DPO military addresses. We don't currently ship internationally.
Processing time
Orders are fulfilled one business day after purchase. Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays are processed the next business day.
Delivery time
After your order ships, delivery usually takes 5–8 business days. Delivery to Alaska, Hawaii, US territories and military addresses may take longer. These are estimates, and carrier delays occasionally happen, especially during holidays and severe weather.
Shipping costs
Shipping is a flat $4.00 per order, shown at checkout before you complete your purchase.
Order tracking
Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking within 3 business days of your order, email support@relvaya.com.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us right away. We can update the address only if the order hasn't shipped yet.
Lost, stolen or damaged packages
- If your tracking hasn't updated for 10 business days, or your package shows as delivered but you can't find it, email support@relvaya.com and we'll help.
- If your order arrives damaged, email us within 14 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.
Contact
Questions about shipping? Email support@relvaya.com.