Refund policy
Our 90-Day Money-Back Guarantee
We want you to love Relvaya. If you're not completely satisfied for any reason, you can request a full refund of the product price within 90 days of the date your order was delivered. No questions asked.
How to request a refund
- Email us at support@relvaya.com within 90 days of delivery.
- Include your order number and the email address used at checkout.
- That's it. You don't need to give a reason.
Refund processing
- Once we confirm your request, we'll process the refund within 3 business days.
- Refunds go back to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to show up on your statement.
- The guarantee covers the product price you paid. The $4 shipping charge is non-refundable.
Guarantee limits
- The guarantee applies to orders placed directly on relvaya.com. Purchases from third-party sellers or marketplaces are not covered.
- We reserve the right to decline refund requests that show signs of fraud or abuse.
Damaged, defective or incorrect items
If your order arrives damaged or you received the wrong item, email support@relvaya.com within 14 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, whichever you prefer.
Cancellations
To cancel an order before it ships, email support@relvaya.com as soon as possible. Orders are fulfilled one business day after purchase. If your order has already shipped, it can't be cancelled, but you're still covered by our 90-day money-back guarantee.
Contact
Questions about returns or refunds? Email support@relvaya.com.